Cancellation and Refund Policy
At The Assam Scholar, we are committed to ensuring that our customers have a satisfying and hassle-free experience when purchasing our educational content, including eBooks and study materials. Please take a moment to review our Cancellation and Refund Policy, which outlines the guidelines and procedures for cancellations and refunds.
Cancellation of eBook and Study Material Orders
- Digital Products: Since our products are digital and accessible instantly upon purchase, we do not generally offer cancellations once an order has been placed. However, if you encounter any technical issues or face difficulty accessing your purchased content, please contact our customer support team at theassamscholar@gmail.com or through our contact page.
Refunds
- Refund Eligibility: Refunds will be considered on a case-by-case basis and are subject to the following conditions:
- Technical Issues: If you experience technical problems with the eBook or study material that prevent you from accessing or using the content, please contact us within 7 days of your purchase date for assistance. We will make every effort to resolve the issue promptly.
- Duplicate Purchases: In the event of accidental duplicate purchases of the same eBook or study material, please notify us within 7 days of the purchase date. We will verify the duplicate transaction and issue a refund for the additional purchase.
- Misrepresentation: If the product description significantly misrepresented the content or features of the eBook or study material, and you are not satisfied with your purchase, you may request a refund within 7 days of the purchase date. We may ask for specific feedback to improve our offerings.
- Refund Process: To request a refund, please contact our customer support team at theassamscholar@gmail.com or through our contact page with the following information:
- Your order number.
- A detailed explanation of the reason for the refund request.
- Any relevant evidence or documentation (e.g., screenshots) if applicable.
- Refund Approval: Refunds are typically processed within 7 days after approval. If your request is approved, the refund will be issued to the original payment method used for the purchase.
Note: It is important to understand that our refund policy is designed to be fair to both our customers and our content creators. We appreciate your understanding and cooperation in adhering to these guidelines.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please don’t hesitate to contact us at theassamscholar@gmail.com or through our contact page. We are here to assist you and ensure your satisfaction with your educational purchases from The Assam Scholar.
Last Updated: [26 sept-2023]
The Assam Scholar reserves the right to revise this Cancellation and Refund Policy as needed. Any changes will be updated on this page.